1. Introduction

Welcome to Elemispayot Shop! These Terms and Conditions govern your use of our website and the purchase of products from us. By accessing our site and making a purchase, you agree to these terms. Please read them carefully.

2. User Obligations and Responsibilities

By using our website, you agree to:

• Provide accurate and complete information during the registration and checkout process.
• Use the website only for lawful purposes and in a manner that does not infringe the rights of others.
• Not engage in any activity that could damage, disable, or impair the functionality of the website.

3. Product and Service Description

We offer a range of skincare products including Exfoliators, Eye Treatments, Face Creams, Face Masks, Face Oils, and Night Creams. All products are described as accurately as possible. However, slight variations in color or texture may occur due to screen settings or natural product variations.

4. Order and Payment Terms

4.1 Order Processing

Orders are processed within 1-2 business days. Once your order is shipped, you will receive a confirmation email with tracking details.

4.2 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. Payment is processed securely through our payment gateway.

4.3 Shipping

We offer two shipping options:

• Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 business days.
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days.

5. Returns and Exchanges

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may return or exchange it within 15 days of receipt.

5.1 Return Process

• Contact our customer service at [email protected] within 15 days of receiving your order.
• Provide your order number and details about the product you wish to return or exchange.
• Once approved, you will receive a Return Authorization Number (RAN) and instructions.
• Return the item in its original packaging, unused, and with all original tags and accessories.
• Ship the item back using a trackable method. Return shipping costs are the customer’s responsibility unless the return is due to a defect or error on our part.

5.2 Refund Timeline

Refunds are processed within 5-7 business days after we receive and inspect the returned item. The refund will be credited to your original payment method.

5.3 Non-Returnable Items

Due to hygiene and safety reasons, Face Creams, Face Oils, and Night Creams are non-returnable.

6. Intellectual Property

All content on this website, including text, graphics, logos, and images, is the property of Elemispayot Shop and is protected by intellectual property laws. Unauthorized use of any content is strictly prohibited.

7. Limitation of Liability

Elemispayot Shop is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the maximum extent permitted by law.

8. Governing Law

These Terms and Conditions are governed by the laws of the United States. Any disputes arising from these terms will be resolved in the courts of Denver, Colorado.

9. Contact Information

If you have any questions or need further assistance, please contact us at:

Email: [email protected]

Address: 2778 Logan Lane, Denver, US 80022